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Policies

Return Policy:

  • No returns are allowed of any custom item.
  • Returns may be allowed on items purchased online for store credit only.
  • Items must be in the same condition as when sent.
  • There will be a 25% restocking fee regardless of the reason sent back.
  • Returns must be approved by telephone before sending back.
  • You are responsible for shipping both to and from shipper.
  • "I didn't like it," is not a good reason to return an item; nor is "it doesn't look like it did on my computer." "my husband (or wife) didn't like it." is even less of an excuse!
  • Each item is insured for shipping. If an item is broken during transit, insurance will pay for the item, but it may take up to a month or more for the USPS to repay you.

 

Warranty Policy:

  • Each item of jewelry is a handcrafted piece made with stone, silver or gold and it is possible for a stone to fall out. If the item is damaged in transit, insurance will cover the damage, including a charge to repair the item.
  • If a stone falls out at a later date I normally will replace the stone for you for free depending on how it was lost.
  • You will be given complete care instructions on how to care for you new items. They are given to help you protect your investment. Please use them.
  • If a stone falls out and you did not follow care instructions, I may still be able to replace the stone but I will charge for it.
  • If the item is damaged after six months, I will repair it, but you have to pay for it.

Shelago's Artwerks USA
(480) 290 - 5158
201 N. Court Ave
Tucson, AZ 85701